Refund eligibility depends on booking status, payment method, cancellation timing and vehicle or driver assignment.
Advance payments
If an advance is collected, refund processing will follow the agreed cancellation window and the payment channel used by the customer.
Non-refundable charges
Confirmed route permits, parking advances, special arrangements, last-minute driver allocation or already started trips may not be refundable.
Processing time
Approved refunds are generally processed to the original payment method or mutually agreed account after internal verification.
Final adjustment
Any pending toll, parking, extra kilometre, waiting, night halt or route change charges may be adjusted before refund settlement.